Product Analyst

Join our team as a Product Analyst, where you'll play a crucial role in supporting SLA monitoring, provider expansion, and automation initiatives. You'll own operational workflows end-to-end, focusing on metrics, tracking, and identifying process inefficiencies. Collaborating closely with product, integrations, and engineering teams, you'll help transition manual support to scalable automation. Your success will be measured by your ability to drive follow-through on initiatives, communicate progress clearly, and independently manage multiple projects.

• Monitor SLAs and operational performance across multiple product workflows, flagging misses or anomalies as they emerge.
• Build and maintain actionable reporting and dashboards that surface where processes are on or off track.
• Partner closely with product, integrations, engineering, and operations teams to identify opportunities to move workflows from manual support to scalable automation.

• Working knowledge of Python for data analysis, scripting, or automation
• Comfortable coordinating with multiple parties and building relationships both internally and externally
• Strong written communication skills and ability to clearly document processes so they can be optimized over time
• Comfortable working in ambiguous, evolving processes where the path isn't always fully defined
• Comfortable working in process-heavy, operational environments with multiple moving parts
• Data-driven, analytical, and operationally minded, with a track record of using metrics to identify and resolve process issues
• 2–4 years of experience in business operations, product operations, business/data analysis, or a related analytical role at a financial, tech, or fintech company
• Comfortable working with SQL to locate the right data sources, join tables, and build dashboards you can verify and trust — 1+ years of experience working across multiple datasets preferred
• Strong reporting and analytics skills, with experience building and interpreting operational metrics
• Able to independently manage and set clear deadlines across multiple simultaneous projects
• Proven experience handling structured data (Excel, CSV, JSON, etc.)