Client Support Engineer

Join our team as a Client Support Engineer, where you will provide technical hardware, software, and connectivity problem resolution to all client computers and users. You will serve as deskside support and on-site support for all client issues, responding to service tickets and resolving first-level end-user problems. Your primary responsibilities will include diagnosing and resolving end-user problems, providing one-on-one end-user training, and assisting engineers and technicians. This position requires a minimum of 3 years of experience in a corporate networked environment and excellent communication skills.

• Diagnosing and resolving technical hardware, software, and connectivity issues for client computers and users.
• Providing one-on-one end-user training and support, and assisting engineers and technicians as needed.
• Documenting all client issues and resolutions in the defined ticketing system, and coordinating timely repair of PC computer equipment.

• Desktop operating systems, various software applications and basic hardware for the workstations and laptops; principles and theories of network systems and management; Internet technologies and products; understanding of change control procedures; basic understanding of electrical safety procedure
• 3+ years installing, upgrading, troubleshooting, and repairing personal computers in a corporate networked environment
• 3+ years providing end-user support for current suite of Microsoft applications and management software
• 2+ years providing support for an enterprise level userbase in either the legal or financial services industries
• 3+ years providing end-user support for current PC desktop and application software
• CompTIA Net+ Certification or equivalent experience
• CompTIA A+ Certification or equivalent experience
• 2+ years in providing support for end user
• Must be able to sit for prolonged periods of time in front of a computer
• Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 45 lbs. unassisted), bending, standing, climbing or walking
• Must have excellent written and oral communication skills