Enterprise Customer Success Manager (Office of the Chief Financial Officer)

Join Trullion, a leading B2B SaaS company, as an Enterprise Customer Success Manager. In this high-autonomy role, you will own strategic relationships with our largest accounts, drive adoption, and translate platform usage into financial outcomes. You will manage the full lifecycle of approximately 30 enterprise accounts, lead complex implementations, uncover new use cases, and run executive business reviews. You will also partner with Product, Marketing, and Implementation to shape the roadmap based on customer feedback.

• Gérer les relations stratégiques avec les comptes d'entreprise, en assurant la satisfaction et la fidélisation des clients.
• Diriger l'ensemble du cycle de vie des comptes, de l'intégration aux revues d'affaires, en passant par les renouvellements et l'expansion.
• Identifier proactivement de nouvelles opportunités d'utilisation et d'expansion au sein des comptes, en traduisant l'utilisation de la plateforme en résultats financiers.

• Ability to work onsite at the NYC office 3 days per week
• A consultative, commercially-minded approach to account growth, with demonstrated results in retention, expansion, or time-to-value (metrics, not generalities)
• 5+ years as a client-facing CSM, Account Manager, or Implementation Manager at a B2B SaaS company, with direct experience managing enterprise accounts (large ARR, multiple stakeholders, complex org structures)
• Bachelor's degree required. Strong command of accounting or finance concepts; experience with lease accounting, revenue assurance, audit, or ERP-adjacent workflows is a significant plus
• Experience managing a multi-million dollar book of business with a proven track record of driving expansion ARR
• Proven ability to run structured discovery and change management inside large organizations, uncovering how teams actually work today and building the coalitions needed to drive adoption to completion, not just go-live