Senior Strategic Account Manager

Join Videa as a Senior Strategic Account Manager, where you will own the end-to-end relationship and account strategy for a small portfolio of our most strategic DSO partners. This executive-facing role requires a track record of managing large, complex customer relationships in enterprise SaaS or health tech. You will partner closely with our CEO, CRO, Product, Engineering, Finance, and Clinical teams to ensure accountability to our commitments. This position offers opportunities for growth, equity options, and the chance to define world-class strategic account management as the function expands.

• Assumer la responsabilité de la relation et de la stratégie de compte pour un petit portefeuille de partenaires DSO stratégiques de Videa, en développant une stratégie de compte à long terme.
• Travailler en étroite collaboration avec le PDG, le CRO, les équipes Produit, Ingénierie, Finance et Clinique pour garantir que l'organisation respecte ses engagements envers ces clients.
• Établir un rythme opérationnel interne qui maintient l'Ingénierie, le Produit et le Clinique alignés et responsables de ce qui a été engagé envers vos comptes.

• A track record of building structure and discipline into a relationship or process where little existed before
• Real program and project management discipline — you plan, sequence, and drive cross-functional work to completion, not just the relationship
• Commercial fluency — comfortable partnering on contract terms and revenue outcomes without owning negotiation yourself
• Executive presence that travels: equally credible with a C-suite sponsor and a frontline practitioner in the same week
• 7+ years managing large, complex, executive-level customer relationships in enterprise SaaS, health tech, or a similarly regulated, multi-stakeholder environment
• A demonstrated ability to turn around a stalled or underperforming account, and the ability to speak concretely to what changed and why
• Apply anyway. We are not looking for perfect resumes. We are looking for the right teammate who is excited to contribute to our mission and grow with us
• Experience with DSOs, multi-site healthcare groups, or other complex, regulated customer bases
• A background in management consulting, business operations, or program leadership before moving into a customer-facing role
• A track record of earning trust quickly with both technical and clinical stakeholders