Tours Coordinator, Megafactory

Description:
The Tours Coordinator plays a pivotal role in educating stakeholders about Tesla's innovative products, fostering confidence in our engineering, manufacturing, and business excellence, and providing a rare, hands-on glimpse into our technology. By delivering exceptional tours, supporting engagement initiatives that enhance factory culture and drive employee excellence, and facilitating internal communications for greater business effectiveness, this position directly contributes to securing new contracts, optimizing factory operations, and advancing Tesla's mission to accelerate the world's transition to amazing abundance.  This is a full-time, on-site role based at Megafactory CA (MFCA), requiring physical presence Monday through Friday.

Responsibilities:
Visitor Experience & Education: Deliver brand-aligned factory tours that educate visitors on Tesla Energy products, mission, and manufacturing through authentic engagement and relationship-building

Content & Media: Capture and curate photography and content during customer, family, and friends tours to support Megafactory storytelling and team engagement

Tour Planning & Scheduling: Plan and coordinate tours for diverse groups — customers, VIPs, internal teams, and educators — customizing routes and content with cross-functional stakeholders across Sales, BD, Engineering, Operations, and beyond

Logistics & Guide Leadership: Manage all tour logistics including check-in, AV setup, safety briefings, and accessibility; train and lead tour guides to deliver compelling, on-brand narratives

Feedback & Metrics: Track satisfaction scores, analyze post-tour feedback, and report program impact to leadership to drive continuous improvement

Engagement & Culture: Support planning and execution of MFCA factory events, recognition programs, and culture initiatives aligned to company policies and safety standards

Internal Communications & Administration: Manage factory-wide communications, digital platforms, and leadership events (All Hands, QBRs) while overseeing budgeting, vendor coordination, and operational reporting to the Sr. Program Manager

Requirements:
Exceptional verbal communication and interpersonal skills

Comfortability with speaking to and managing large groups with many questions

Ability and ease to interface with Tesla leadership and executives, which may include speaking to high-value customers and visitors

Significant work experience in customer service, sales, and the energy sector with energy storage preferred

Comfortable driving a tram, golf cart, or passenger van in or around a factory environment while simultaneously articulating unique production processes

Ability to work comfortably in a dynamic, fast-paced, and ambiguous environment

Essential Physical Demands
Ability to perform physically demanding work for extended periods of time, up to 12 hours a day

Ability to lift, push, and carry up to 50 lbs.

Ability to bend, lift, stoop, lay, squat, kneel, crouch, twist, and crawl

Ability to find issues in a work process and receive safety signals using sight, touch, or hearing

Potential exposure to confined spaces and hazardous materials

Frequently and repetitively walk around the surrounding Lathrop campuses to conduct tours

Wearing Personal Protective Equipment, including but not limited to: safety glasses, safety shoes, bump caps, and adhering to prescribed safety rules and guidelines

Compensation & Benefits:
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program

Expected Compensation
$68,400 - $113,400/annual salary + cash and stock awards + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.