Internal Sales Coördinator | Brecht | Vast Contract

Sales operations manager This person is responsible for order & backlog management, customer service enquiries Primary Duties & Responsibilities:

Oversee day-to-day operation of the team Is responsible for organizing, motivating and coaching team on a day-to-day basis Responsible for dividing workload to ensure equal distribution amongst team members Monitor team performance and report on metrics Monitor KPI's and make sure the team achieves them Discover training needs and provide coaching Communicate with team-members about their performance through evaluations and one-on-one meetings Listen to team members' feedback and resolve any issues or conflicts Ensure team-members have space for improvement projects if they are tasked with one Communicate with stakeholders to resolve escalations Provide feedback to management concerning issues and topics for improvement Plan and organize team building activities A college diploma or equivalent is required; an Associate's degree or higher in Business Administration is preferred.

A stable employment history and proven experience in a similar role, preferably within sales operations, order management or customer service. Demonstrated experience in people management, including leading, coaching, motivating and developing team members. Strong leadership skills, with the ability to manage team performance, monitor KPIs and drive results.

Excellent written and verbal communication skills, with the ability to communicate effectively with team members, management and stakeholders. Flexible and adaptable, with the ability to thrive in a fast-paced environment. Strong time management and prioritization skills, with a proven ability to follow through and meet deadlines.

A proactive, results-oriented and versatile team player who remains effective under pressure. High attention to detail and a strong commitment to accuracy. Excellent organizational, analytical and problem-solving skills.

Self-motivated, focused and able to work independently as well as collaboratively. Strong computer skills, including recent working knowledge of CRM systems, Microsoft Office and SAP. Fluent in English; additional languages are an asset.

Experience with data modelling and data management tools.