Sr. Scheduling Coordinator

Job Summary

The Senior Scheduling Coordinator is responsible for compiling and maintaining the schedules for 50+ providers for clinic services. This job promotes a patient and family-centered model of care by showing dignity and respect, information sharing, participation, and partnering with the patients and families they serve.

Essential Job Functions Accountabilities

• Trains clinic staff on scheduling template usage and acts as a resource for colleagues with less experience.
• Solves complex scheduling issues involving moving multiple providers to obtain optimal clinic coverage.
• Provides input into the development of operating procedures for the department.
• Runs reports regarding scheduling and paid time off (available/used).
• Coordinates master clinic schedule with Providers, Practice Managers, and Department Administrator.
• Keeps supervisor informed of provider scheduling issues.
• Defines duration (units of time) for all activity types per each clinic’s Medical Director.
• Creates standard templates for all Clinic Service Resources (time of first and last appointment, number of patients to be scheduled per resource, days of operation; add schedule period and activate schedule).
• Provides maintenance of existing resources and templates (standard and/or daily).
• Provides next available resource appointments weekly to the Practice Manager.
• Resolves scheduling issues with Department Administrator, Physician Leader, Practice Manager, Physicians, and other hospital staff.
• Answers telephones, greet and directs patients/visitors to appropriate areas provides information regarding services and other assistance as needed and maintains supplies and forms necessary to perform duties.
• Ensures patient confidentiality requirements are met in accordance with established policies and procedures.
• Exhibits and demonstrates a high quality of Service Excellence and positive customer service and telephone etiquette by treating all customers with dignity and respect utilizing age-specific skills and knowledge.
• Job description is not an all-inclusive list of duties and may be subject to change with or without notice.
• Staff are expected to perform other duties as assigned.