Customer Service Representative - Logistics

Serves as the primary point of contact for Intermodal and Equipment customers and vendors, providing timely and accurate support, resolving inquiries and issues, maintaining customer and vendor records, and ensuring a high level of service while supporting efficient logistics operations. Fields Intermodal / Equipment questions from customers and vendors, on a nationwide basis. Establishes and maintains positive relationships with customers and vendors.

Provides timely and accurate response to inquiries, following corporate guidelines. Generates potential solutions to issues. Ensures that appropriate actions are taken to resolve problems and concerns or further escalates unique or complex customer issues to the appropriate internal department for resolution when necessary.

Maintains updated records of customers vendors interactions in MSC Systems (e.g. Microsoft Dynamics 365 Customer Service, MSC proprietary systems). Maintains a good level of knowledge of Microsoft Dynamics 365 Customer Service functionalities pertaining to Intermodal / Equipment CS activities and of Intermodal /Equipment workflows and procedures for the geographies under scope.

Presence required on‑site 5 days per week. Performs other duties as required.