Family & Children Medicaid - Eligibility Caseworker I

As an Eligibility Caseworker I, you will work in our Economic Social Services Division assigned to the Family and Children Medicaid (FCMA) Program. You will help provide critical resources for eligible residents of Wake County, which supports keeping them healthy! Currently we have positions available at the Northern Regional Center in Wake Forest and at Raleigh locations.

Eligibility Caseworkers will be trained in both application and recertification functions. Interaction may be extensive or minimal with clients – in person or via phone – depending on location and function.

Your primary responsibilities will include

• Providing case management service by processing applications and reviews Determining initial and on-going eligibility for Family and Children Medicaid Entering all required information into our computer data systems (NCFast) to authorize benefits Referring households to outside community resources, if needed Maintaining thorough knowledge of all policy and procedures via training and keeping abreast of all policy changes Providing back-up for other Caseworkers, and accurate and timely documentation processing utilizing document management system (OnBase) for caseload management Orientation Training We provide intensive training for new hires – (i.e., program, systems, etc.) Formal training normally lasts 2 to 3 months from its start date.
• Training requires testing in some areas, with a passing grade expectation of normally 80% upon completion.
• You would be expected to attend at least 90% of our new hire training.
• Training is in person and mandatory.
• Training is provided to assist in your success as a new employee.
• Beyond Benefits Consider joining #TeamWake, where you can make a difference in the community while working for an award-winning employer that values you! #WorkingforWake offers comprehensive benefits and wellness programs are the rewards that go beyond the paycheck, including a 5% employer contribution to NC 401(k), on-site Employee Health Centers, employee assistance programs, and medical, dental, vision, and life insurance options.
• Wake County also offers a generous paid leave program, furthering its commitment to supporting employees and their families, both inside and outside of work.
• Families in Wake County need you to help with their health and wellness needs!
• If you have the desire to help your community with their wellness, this is the job for you!