Manager, II Transportation

What You’ll Do

Responsible for providing superior customer service, on-time service delivery and maximizing the profitability for a higher revenue dedicated account with approximately 30+ trucks and/or 30+ drivers; position can be located either onsite at a customer’s or USX designated location. This includes driver, office and customer related issues. Creates a sense of partnership between the customer and USX.

• Manages all aspects (e.g., resolving complaints, reviews, payroll, home time, terminations) related to drivers and office employees and ensure all company policies procedures are adhered to. Account Manager II has a greater scope of responsibility as it relates to a higher revenue account which can translate into an increased number of loads, trucks and drivers.
• Ensures all fleet maintenance programs are current on tractors and trailers.
• Develops a sense of trust and integrity with the customer.
• Accounts for all shipments via a weekly service report.
• Actively engages with necessary USX departments (e.g. billing, etc.) to ensure smooth operation for the dedicated account.
• Reviews all credit collection and aging reports to increase cash flow.
• Ensures equipment and drivers are in place to provide on-time service and meet the demands of the customer.
• Analyzes volume figures to forecast surges in business.
• Manages all aspects of document control as it relates to the account.
• Seek appropriate guidance from leadership on matters that could negatively impact USX financially.
• Rotational off-site on-call duty, nights/weekends.
• Assist Regional Operations Manager while out of the office and with Account-wide projects as needed.
• Provide support when other Account Managers are out of the office or as positions are being filled.