Senior Customer Experience Specialist

The Customer Experience Specialist will work closely with other team members in a professional call center environment to provide exceptional service to our customers by answering questions, handling complaints, and troubleshooting customer issues. The Senior Customer Experience Specialist will handle a high volume of inbound or outbound calls and will work to create a positive experience for each caller.

In this role, the Senior Customer Experience Specialist will listen to customers to understand the reason for their call, provide information, explain products to potential and existing customers, as well as promote and sell bank products and services through the discovery process, accurately and efficiently. The Senior Customer Experience Specialist should...