Quality Assurance Manager

ARS

Tampa, FL Posted October 23, 2026

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On-site Full-time Mid level
Job Description

REQUIRED QUALIFICATIONS: - Minimum of 3 years of experience in quality assurance, customer service management, call center operations, or a related leadership position. - Strong Microsoft Excel proficiency is REQUIRED, including hands-on experience with PivotTables, formulas, data manipulation, reporting, and spreadsheet analysis. - Demonstrated IT experience and strong technical troubleshooting skills are REQUIRED. - Experience working with business software, reporting platforms, databases, and technology-driven workflows. - Ability to analyze large datasets, identify performance trends, and develop actionable recommendations. - Proven experience supervising, coaching, and...

Required Skills
quality assurance customer service leadership Excel troubleshooting coaching
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