Senior Customer Success Manager

Join Armis, a leading cybersecurity company, as a Senior Customer Success Manager. In this role, you will be responsible for helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in the Armis Platform. You will lead adoption and implementation plans for platinum-level customers, build and maintain trusted relationships with technical stakeholders, and act as the customer advocate within Armis. The ideal candidate will have 5+ years of experience in service delivery or technical account management, strong communication skills, and a bachelor's degree in Computer Science or a related field.

• Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
• Build and maintain trusted relationships with technical stakeholders and decision-makers, acting as the customer advocate within Armis.
• Stay current on third-party integrations and how they interact with Armis within customer environments, serving as a subject matter expert in your area of technical proficiency.

• 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures
• 3+ years experience in IT, security, healthcare tech, or similar environments
• 5+ years experience in network engineering, architecture, support, or design
• 7+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role
• Strong communication and presentation skills across technical and executive audiences
• Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH)
• Knowledge of healthcare/ICT devices, manufacturers, or applications
• Experience securing IT, IoT, or healthcare systems
• Familiarity with scripting languages (Python preferred)
• Ability to travel up to 20–25% per quarter