Senior Inbound Product Manager (CRM Voice AI)

Join our team as a Senior Inbound Product Manager (CRM Voice AI). In this role, you will work in small, dedicated teams called pods, embedded with a single enterprise customer. You will own the full lifecycle of building voice agents, from agent shadowing to production go-live and customer handoff. You will also focus on building the tooling and intelligence layer that makes voice agents better and easier to build. This role offers direct exposure to enterprise customers and the opportunity to shape the future of voice AI technology.

• Gérer deux pods simultanément, en supervisant l'ensemble du cycle de vie de la construction d'agents vocaux.
• Développer des outils et des systèmes d'évaluation pour améliorer la qualité des agents vocaux.
• Travailler en étroite collaboration avec les clients pour comprendre leurs besoins et résoudre leurs problèmes.

• Comfort with data and evaluation. You think naturally about how to measure whether something is working and how to build systems that do it at scale
• Strong technical foundation. You can read code, understand API contracts, and hold your own with engineers on system design
• 5+ years of product management experience, or equivalent experience in a technical role such as engineering, solutions consulting, or technical program management where you owned product outcomes
• An instinct for repeatable process. You see a problem solved once and immediately think about how to solve it for every customer
• Experience working directly with customers or end users on technical products. You don't need enterprise sales experience, but you need to have been in the room where the work happens
• Experience with conversational AI, voice technology, or contact center operations
• Background building evaluation frameworks, QA automation, or analytics products
• Familiarity with agentic AI design patterns and how to give an AI agent reliable, structured behavior alongside open-ended reasoning
• Coding ability in any language. You won't write production code, but PMs on this team who can prototype, script, and dig into data move faster
• Experience with telephony environments: SIP, CCaaS platforms, real-time media handling