Principal Inbound Product Manager (AI Experience)

Join ServiceNow as a Principal Inbound Product Manager for Lux, the AI-native experience platform. In this role, you will drive AI strategy for the next generation of enterprise AI-first experiences. You will collaborate with leaders across Product, Engineering, Design, Research, and Customer Success to define the product strategy and roadmap for Lux, while also driving adoption across ServiceNow's product portfolio.

• Definir la estrategia de producto y la hoja de ruta para Lux, la plataforma de experiencia nativa de IA de ServiceNow.
• Colaborar estrechamente con líderes y partes interesadas en Producto, Ingeniería, Diseño, Investigación y Éxito del Cliente para impulsar la adopción de Lux en el portafolio de productos de ServiceNow.
• Traducir el panorama de la IA agentic en experiencias de producto concretas, convirtiendo la investigación en capacidades productizables.

• Commitment to deterministic AI that just works — predictable, reliable, repeatable experiences where the same intent produces the same trustworthy outcome every time — with clear judgment on where probabilistic models add value and where they must be constrained or grounded so the interface never surprises the user
• A track record of raising the bar on AI-powered UX not demos that dazzle once, but experiences enterprise users depend on daily because they earn trust over time
• Hands-on technical depth, with the ability to work in codebases, stand up prototypes, and challenge engineering decisions with real technical credibility
• Demonstrated success shipping 0→1 and scaling 1→N, bringing to market something that did not exist and growing it in ambiguous, fast-moving environments
• Strong grasp of modern AI systems and agent architectures, including planning, memory, tool use, orchestration, and multi-step reasoning
• Experience using AI-native prototyping tools such as Figma Make to move from idea to working prototype in hours, treating tooling as leverage to reach a testable artifact quickly
• Platform thinking over feature thinking, with the ability to architect primitives that multiply value across products and use cases, and to influence by showing rather than telling — painting a picture of what is possible that VPs and executive teams want to be part of
• Proven ability to translate the fast-moving agentic AI landscape into concrete product experiences, turning research into productizable capabilities without waiting for consensus
• 15+ years of product management experience, including shipping agentic AI products within the last 12–18 months, with recent shipped work and technical depth weighted more heavily than tenure alone
• A team-first approach, thriving in ambiguity, navigating multiple points of view, and building alignment across Engineering, Design, Go-to-Market, and partners without relying on authority
• A perspective on AI not as a bolt-on chat box but as a new material for building interfaces that change how users configure, navigate, and get work done
• Developer or engineering background
• Bachelor's degree in Computer Science or a related technical discipline
• MBA and an AI product credential (e.g., AI Product School)