IT Support Specialist

Join AlertMedia as an IT Support Specialist, where you'll provide fast and friendly support to employees with their technology needs. You'll diagnose, repair, maintain, and upgrade Windows and Mac computers, servers, phones, and critical software applications. You'll also provide first-level support for end-user technology-related issues, guide users through problem-solving processes, and train and educate users on basic software and hardware functionality. This is a full-time, in-office position with a flexible time-off policy, fully paid healthcare, and other benefits.

• Diagnosing, repairing, maintaining, and upgrading Windows & Mac computers, servers, phones, and critical software applications.
• Providing first level support of end users technology related issues in a prompt, courteous manner, and guiding users through problem-solving processes.
• Installing and configuring laptops and peripheral equipment according to standards and guidelines, and remotely assisting with onboarding new users globally.

• You are a highly motivated, organized team player who is passionate about technology, customer service, and operational follow-through. You bring exceptional attention to detail, quickly get to the “why” behind every request or issue, and proactively keep work moving through clear action and timely communication
• You are a self-starter who enjoys a challenge, thrives in a fast-paced environment, and takes pride in providing efficient, thoughtful support to fellow employees. You love figuring out how computers work, learning new things, following the latest OS updates, and have a healthy respect for patch management
• Working knowledge of Microsoft Office application suite
• The ability and desire to work in a fast-paced challenging environment
• Outstanding communication skills and ability to effectively work cross-functionally
• Patience, empathy, and kindness while working with frustrated users
• Proven ability to coordinate access requests across multiple departments, internal IT partners, and dependent teams while maintaining accuracy, urgency, and clear communication
• This position is full time, in-office Monday through Friday but may require occasional after-hours or on-call support
• Excellent troubleshooting skills
• Tons of energy, humor, compassion, and enthusiasm
• Experience with Microsoft Entra and Exchange preferred
• 1 to 3 years of experience in a technology support role
• Basic understanding of TCP/IP protocol and basic network troubleshooting skills
• Experience with Jira, & Azure a plus
• Experience with Windows 10/11 and Mac OS required
• Must be able to lift and move IT equipment as needed