Site Reliability Engineer (GovCloud 24x7)

Join Salesforce, the #1 AI CRM, as a Site Reliability Engineer for our GovCloud environment. In this role, you'll ensure the reliability and performance of mission-critical cloud services, maintain 99.99% uptime, and collaborate with skilled engineers to solve complex problems. This position requires shift work, including night shifts, and offers a rotating schedule with adequate compensation for shift differentials.

• Maintenir la fiabilité et la performance des services cloud critiques, en soutenant la santé de l'infrastructure fondamentale.
• Diriger les efforts de réponse aux incidents lors d'événements opérationnels majeurs et collaborer aux examens post-incident pour résoudre les problèmes.
• Automatiser la détection et la résolution des problèmes récurrents dans l'environnement de production.

• This position requires a successful background investigation and the ability to obtain and maintain a specific level of U.S. government background clearance. Details will be provided during the interview process
• You're a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship, and you agree to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position with the U.S. federal government or other clearances as deemed appropriate for the role
• You have an open mindset toward leveraging AI technologies to enhance engineering productivity and continuous learning across technical domains
• You have demonstrated experience with enterprise-scale internet service operations or systems engineering
• You're proficient in scripting or programming languages such as Python, Go, or similar technologies
• You have experience provisioning, operating, and running AWS/C2S based infrastructure and systems
• You're familiar with Incident Management principles and IT service operation frameworks
• You have a related technical degree
• You have command-line expertise and administration knowledge of Unix variants (Linux/Solaris/BSD) systems (e.g., Red Hat Enterprise Linux and Solaris)
• You have effective written and verbal communication skills with a focus on collaborative teamwork
• You have solid comprehension of security monitoring systems and infrastructure administration
• You can support a 24/7 high-availability operational environment, including shift and on-call rotations as needed
• You have expertise in TCP/IP related technologies (networking protocols, network programming, etc.)
• You have hands-on experience configuring and running AWS, using the CLI/SDKs
• You're familiar with Agile process and DevOps
• You have prior Chef/Puppet or automated deployment experience
• You have prior Jenkins/Bamboo/Spinnaker pipeline execution experience
• You have experience supporting and maintaining monitoring and alert systems
• You hold certifications in Linux+, RedHat, and AWS
• You have experience supporting and maintaining Java applications
• You have experience supporting and leading Kubernetes based applications and services
• You've taken part in blameless retrospectives, learning from incidents, and conducting post-incident investigations, including incident analysis as well as performance evaluations of responders
• You have working knowledge of and interest in resilience engineering, including concepts such as Safety II — looking at how things go right instead of how things go wrong, being proactive instead of reactive, and investigating complex sociotechnical systems
• You have experience using AI tools (e.g., Claude Code, GitHub Copilot, Codex, Cursor, etc.) in development workflows
• You have advanced prompt engineering skills and the ability to write precise, structured prompts and cultivate the system context that makes AI outputs reliable, secure, and production-ready