Technical Account Manager

Join Benchling, a leading life sciences R&D cloud platform, as a Technical Account Manager. In this role, you will support our customers in leveraging Benchling to transform their research teams' collaboration. You will be the primary TAM for our enterprise life science accounts, working closely with Customer Success, Professional Services, and Support to deliver a high-quality, proactive Benchling experience. You will also be responsible for optimizing the customer's Benchling experience, managing multiple accounts, and executing projects to enhance specific aspects of the customer Benchling tenant and configuration.

• Act as the main point of contact for Success Package delivery post-go-live; manage multiple accounts simultaneously with minimal oversight.
• Proactively partner with customers, CX stakeholders and sales to optimize customers Benchling’s instance to ensure success, engagement, and influence expansion outcomes.
• Develop and manage project plans for customer engagements, including defining scope, timelines, milestones, and deliverables for Optimization Services Accelerators.

• For internal candidates 1+ years at Benchling preferred with a minimum of 9 months of sustained client-facing services experience and proven ability to lead customer-facing or Professional Services workstreams with little to no assistance
• Strong written and verbal communication skills; you are an excellent presenter and can quickly connect with a range of industry stakeholders, including scientists, project leads, and executives leadership
• Autonomous and proactive; outstanding self-starter approach with the ability to be successful in a high-growth environment
• Skilled in internal business systems and project management tools, including LucidChart, Smartsheets, Jira, Certinia, etc
• Experience in a lab or research setting; ability to empathize with scientists and can quickly understand complicated scientific concepts
• 2+ Years active Benchling experience required – candidates must demonstrate hands-on familiarity with Benchling and the ability to independently lead customer-facing Benchling engagements
• Curious, creative, and tenacious; you are an advocate for customers and roll up your sleeves to help get a problem solved or a customer on-boarded
• BS or . in Molecular Biology, Biochemistry, Genetics, Bioengineering, or similar life science field, required
• Technical experience with SQL, API integration, Python, etc
• Familiarity with GxP or validated environment requirements