Mid-Market Customer Success Manager

Join Handshake, a company dedicated to putting the customer at the center of everything we do. As a Mid-Market Customer Success Manager, you will play a crucial role in ensuring the success and satisfaction of our customers. You will manage a portfolio of 60-75 accounts, drive product adoption, build strong relationships with customers, and advocate for their needs within the organization. This role offers a comprehensive benefits package, including health insurance, mental health support, 401k match, equity, and flexible time off.

• Gérer un portefeuille d'environ 60 à 75 comptes dans le segment commercial, en assurant une transition fluide vers nos produits ou services.
• Développer et exécuter des plans de réussite client, en identifiant proactivement les risques de désabonnement et en ajustant les stratégies en conséquence.
• Identifier des opportunités de vente incitative et de vente croisée et les faire remonter au responsable des comptes.

• Experience in Recruiting a plus
• Analytical and data-driven thinker with the ability to collect, organize, analyze, and accurately summarize significant amounts of information to senior-level stakeholders
• Ability to collaborate effectively with cross-functional team
• Experience in SaaS start-up a plus
• Exceptional presentation, communication, and interpersonal skills
• 3+ years in Customer Success, Account Management or Consulting
• Customer-centric mindset
• Strong business acumen and deep knowledge of Customer Success practices
• Self-motivated with a positive attitude and excitement for work
• Comfortable learning and working in a start-up environment
• 5+ years work experience
• Quick and agile work style with strong attention to detail