Director of Product Support Operations

Join Tubi, a leading streaming platform, as the Director of Product Support Operations. In this role, you will lead a lean, AI-first team of Technical Program Managers and Customer Experience specialists. You will own the Tech Org's most complex, company-level programs and the customer experience function. You will work closely with engineering, product, design, data science, and finance leaders as a trusted executive partner. This is a hands-on role for a builder at heart with a proven track record in technical program management and operations.

• Diriger l'équipe qui gère la planification, l'exécution et la livraison des initiatives complexes de l'organisation technique de Tubi.
• Définir la stratégie pluriannuelle et la feuille de route de 12 mois pour les opérations de support produit, en alignant le portefeuille sur les objectifs de l'entreprise.
• Posséder l'exécution des programmes les plus complexes de l'organisation technique, en supervisant les systèmes opérationnels qui soutiennent la charge opérationnelle de l'organisation.

• If you're passionate about building with AI rather than coordinating around it, landing complex programs at company scale, and developing world-class talent while staying hands-on yourself, this is the role for you
• A builder at heart: a hands-on record of designing, shipping, and maintaining agentic workflows or automations (agents, skills, prompt engineering), not just managing teams that use them
• 7+ years of technical program management or operations experience, including 4+ years leading and developing teams
• Proven track record of landing complex, multi-org programs end to end with measurable company-level impact
• Deep technical fluency: able to engage engineering executives credibly on feasibility, architecture tradeoffs, and sequencing
• Strong portfolio management judgment, including prioritization against company strategy and disciplined decisions on what to start, stop, and consolidate
• Player-coach leadership style: you delegate and develop others while continuing to build and deliver yourself
• Experience in streaming, media, or consumer technology at scale is a plus
• Experience leading customer experience, support operations, or voice-of-customer programs is a plus
• Executive-level communication and influence, with a track record of driving alignment across organizations with competing priorities