Process Optimization Specialist

Join our Global People team as a Process Optimization Specialist. In this role, you will document and analyze current processes, identify areas for improvement, and implement solutions to streamline operations using Lean Six Sigma and Automation and AI. You will collaborate with cross-functional teams, conduct root cause analysis, and drive continuous improvement initiatives. Additionally, you will monitor performance, develop target state processes, and facilitate change management. This position offers a range of benefits, including generous family leave, matched donations, and flexible PTO.

• Documenting and analyzing current processes, identifying areas for improvement, and implementing solutions to streamline operations.
• Conducting in-depth analysis of existing processes to identify inefficiencies and areas for improvement, and utilizing data-driven approaches to assess current process performance.
• Applying Lean and Six Sigma methodologies and tools to enhance process capability and reduce variability, and participating in cross-functional teams to drive process improvement projects.

• Experience with Global People and HR process improvement strongly preferred
• Experience with change management methodologies strongly preferred
• Experience with process mapping and process modeling (iBPMS) tools
• Excellent oral and written communication skills with ability to effectively communicate with employees at all levels
• Hands-on experience in core Lean Six Sigma methods and tools (e.g., DMAIC, Value Stream Mapping, Kaizen)
• Experience in ServiceNow Human Resources Service Delivery (HRSD) a plus
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Lean Six Sigma Blackbelt certification strongly preferred (Greenbelt required)
• Understanding of low-code and no-code automation and AI capabilities a plus
• 3+ years of experience in process analytics, process design, process automation, Operational Excellence, and Continuous Improvement
• Experience with Process Mining applications a plus
• Organized, detail oriented, and able to manage multiple priorities
• Strong critical thinking and problem-solving skills, including ability to analyze complex processes and determine the best course of action or recommendation
• A ‘can do’ attitude towards fast-paced and dynamic situations, challenges, and stakeholders
• Strong project management and organization skills
• Bachelor's degree in engineering, HR, business, technology related field, or equivalent experience