Product Researcher

Join Pathstream as a Product Researcher, where you'll uncover insights to improve our product, expand our business, and progress towards our mission. This role will sit within our Product & Design department and will work closely with product managers, designers, and teams across the company. You'll be accountable for building and maintaining our pipeline of subject matter expert advisors, running various research studies, and keeping our research operations organized. Additionally, you'll collaborate with our Learning Experience Design team and support our GTM teams.

• Conducting and synthesizing research to support product development and curriculum decisions.
• Building and maintaining a pipeline of subject matter expert advisors, running various research studies.
• Collaborating with cross-functional teams to ground feature decisions in real user behavior and validate them.

• (Bonus) Existing knowledge or experience researching the financial services industry, frontline workers, or both → existing knowledge, ability to connect with users to uncover insights
• Experience synthesizing research into actionable insights → ability to effectively translate what users say or what data shows to internal teams making decisions
• 3+ years experience in research, data, insights roles such as consulting, venture or impact investing, user research, or similar work involving a portfolio of varied responsibilities → Comfortable working from limited information and familiar with qualitative and quantitative research methods
• (Bonus) Experience using latest AI tools relevant to product research and design → ability to help build our AI-driven knowledge base and design system
• Experience with ideating and implementing research operations → Familiar with research operations such as managing research repositories, research tooling (survey platforms, user recruitment networks, transcription and tagging tools)
• Experience operating in a startup or on a small team → ownership mindset, ability to run with loosely defined / co-create project requirements, etc