Director of Customer Sales

Join our team as the Director of Customer Sales, where you will play a crucial role in driving organizational growth by managing key accounts and scaling overall bookings. You will oversee the strategic direction, operational objectives, and overall management of the Account Management team. Your responsibilities will include sales support management, revenue leadership, resource and territory allocation, account development, direct sales focus, and client relationship management. You will also have access to ongoing development opportunities, a healthy lifestyle program, celebrations, and community partnering initiatives.

• Oversee the strategic direction, operational objectives, and overall management of the Account Management team, ensuring alignment with corporate objectives.
• Direct, manage, and supervise the support functions essential to sales force productivity and effectiveness, while providing leadership to achieve maximum sales revenues.
• Develop and manage operational initiatives to deliver tactical results, while executing processes within a subfunction or department, establishing annual objectives and executing tactics to meet those goals.

• Governance: Guide team activities using functional practices and well-defined management precedents
• Operational Execution: Execute processes within a subfunction or department, establishing annual objectives and executing tactics to meet those goals
• P&L Responsibility: Manage subfunction/departmental financial performance and P&L responsibilities
• Initiative Delivery: Develop and manage operational initiatives to deliver tactical results
• People Management: Responsible for hiring, firing, performance appraisals, and pay reviews while managing the activities of first-level managers and supervisors
• Strategic Planning: Execute financials, business planning, organizational priorities, and workforce allocation effectively
• Cross-Functional Collaboration: Interact frequently with subordinate supervisors, customers, and functional peer group professionals across multiple units
• External Partnering: Partner effectively with key contacts outside own area of expertise and with external stakeholders
• Executive Presentation: Effectively communicate and present results and recommendations across various disciplines
• Experience: 8+ years of relevant sales leadership experience
• Education: Bachelor’s degree required
• Policy & Compliance: Ability to provide guidance to subordinates within the latitude of established MeridianLink policies; recommend policy changes and procedures affecting multiple disciplines