Senior Director of Business Operations

Join Salesforce as a Senior Director of Business Operations, where you will lead the transformation of our product launch process and integration strategy for acquired businesses. You will work closely with cross-functional teams and have a significant impact on the success of our products and the experiences of our customers.

• Transform the New Product Introduction (NPI) process and underlying systems to optimize speed-to-market and operational rigors.
• Lead the transition from successful transformation of new product launches into long-term, scalable operations.
• Establish executive-level governance frameworks and launch readiness councils to align cross-functional leadership across Product, Engineering, Marketing, Sales, Operations, Legal, and Finance.

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field required; Master’s/MBA preferred
• Proven track record of leading large-scale cross-functional transformations, complex NPI processes, and Quote-to-Cash (Q2C) operational strategies
• Demonstrated experience with M&A integration—specifically integrating product suites, pricing methodologies, and operational workflows of acquired companies
• Deep expertise in enterprise pricing structures, price book configuration, discounting models, and product hierarchy design
• Strong executive presence with exceptional written and verbal communication skills; proven ability to influence executive leadership and drive cross-functional alignment
• 10–15+ years of progressive leadership experience in Product Operations, Pricing Operations, Business Operations, or Strategic Program Management within enterprise SaaS or cloud software organizations
• Deep technical and functional familiarity with Salesforce CRM, CPQ (Configure, Price, Quote), Billing, and underlying enterprise operations systems
• Strong analytical and quantitative skills, with a track record of using data to drive operational decision-making and measure process effectiveness
• Expertise in change management methodologies and leading organizational transformations across global, matrixed teams