Support Engineer

Join SingleStore, a leading database company, as a Support Engineer. In this role, you will provide technical support to enterprise customers, diagnose complex database issues, and collaborate with various teams to improve processes and tools. You will have the opportunity to work remotely, customize your benefits plan, and receive a range of perks including a home workstation stipend, matching charitable donations, and a 401k plan.

• Provide email and live technical support to enterprise customers, acting as the first line of defense for complex technical issues.
• Identify and reproduce product issues, perform QA, and submit formal bug reports or feature requests to the appropriate Engineering team.
• Collaborate closely with software developers, sales engineers, and technical account managers to keep all teams up to date with current issues a customer may be facing.

• A solid Kubernetes and sysadmin skill set. Also, comfortable testing software and finding its limits, hands-on with Linux, checking utilization of system I/O, measuring network throughput, and are comfortable navigating large log files
• Familiarity with distributed systems and AWS/GCP. You understand how organizations deploy and maintain distributed applications and services across multiple machines Bonus points for knowing how to analyze them for performance bottlenecks and remove single points of failure
• Strong written and verbal English communication skills. Have the ability to explain technical concepts to a wide range of end-users
• 4+ years of advanced customer-facing technical support experience
• Experience with a scripting or coding language. Whether it’s Python, Bash, or Go, you should have a go-to solution for quick and dirty problem-solving and be able to navigate through our code base
• Experience with MySQL or MySQL-like (MariaDB, Aurora, etc) database and SQL Query Optimization