Solutions Architect

Join Movable Ink as a Solutions Architect, where you'll work with renowned brands to deliver AI-powered, personalized email and mobile programs. You'll be responsible for client onboarding, solution design, data orchestration, issue resolution, training, collaboration, and product expertise. The role requires strong communication and project management skills, technical proficiency, and experience in marketing technology. Enjoy generous PTO, global mental health benefits, 401K contribution, and more.

• Lead the technical setup and onboarding process for new clients, guiding them to migrate existing email and marketing strategies to our AI/ML-based platform.
• Collaborate with clients and cross-functional internal teams to scope, design, and implement custom technical solutions, integrations, and workflows to achieve client objectives.
• Identify, troubleshoot, and resolve complex integration issues, evaluating potential impacts across key stakeholders including clients, GTM teams, EPD, and leadership.

• Proven track record of managing complex client onboarding projects
• Strong communication and project management skills
• 3+ years in a technical implementation, solution architect, or technical account management role, preferably in the marketing technology sector
• Strong understanding of AI/ML applications in email and digital marketing, including experience managing AI systems
• High-level understanding of digital marketing strategies/objectives for Movable Ink supported channels (currently Email, Mobile) and the expected outcomes of personalization strategies
• 3+ years of consulting experience, influencing marketing strategy with advanced technical solutions across interconnected systems
• 2+ years experience with cloud-based large data warehousing solutions, data lakes, and ETL processes
• Technical proficiency in HTML, CSS, JavaScript, and data architectures; familiarity with Python or API/webhook integrations is a plus
• Ability to identify opportunities to further integrate with clients' existing APIs, web services, and tech stacks
• Excellent problem-solving and troubleshooting skills
• Extensive experience with multiple enterprise email or mobile service providers (e.g., Attentive, Airship, Bird, Sinch, Vibes, Salesforce Marketing Cloud, Oracle Responsys, Adobe Campaign, Adobe Journey Optimizer, Braze, Epsilon, Cordial, Cheetah Digital, Bloomreach, Zeta, Iterable)
• Ability to explain technical concepts in simple terms to various stakeholders
• If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply
• Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger
• Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification
• We are committed to building a diverse and inclusive culture where all Inkers can thrive