Customer Marketing Manager (Special Projects)

Join our team as a Customer Marketing Manager (Special Projects) and take ownership of our customer evidence strategy for top priorities. You will be responsible for bringing customer insights back to Product Marketing and Sales, leading customer plans for major product launches, and shaping the customer narrative for executives. This role requires strong writing and interviewing skills, experience in B2B marketing, and a background in product marketing or messaging. Enjoy a comprehensive benefits package, including health insurance, paid parental leave, and flexible paid time off.

• Own the customer evidence strategy for the company's top priorities, deciding which claims need customer proof, which customers are best placed to back them up, and where we have gaps to close.
• Bring what customers are telling us back to Product Marketing and Sales, so our messaging reflects what lands with buyers.
• Stand up new programs as company priorities shift, setting the scope, the customer list, and the plan to ship quickly.

• Enjoy moving between very different projects, sometimes in the same week
• Are a strong writer and interviewer who can get a customer to say something specific and true, then turn it into a story people want to read
• Have supported product launches and campaigns with customer proof, often on tight timelines
• Have good judgment about when a story is ready and when it needs more work
• Have built sales enablement that sales teams kept using after launch week
• Know how to work across a lot of teams without formal authority, and can say “not yet” when a request doesn't fit the plan
• Can read a messaging doc and quickly spot what customer proof it needs and where the gaps are
• Already use Claude to help with drafts and interview prep
• Are comfortable with technical products and can explain/write what a customer built, and why it matters, in plain language
• We encourage you to apply even if you do not believe you meet every single qualification
• Worked with Comms or analyst relations on announcements that featured customers
• Have 7+ years in B2B marketing, with time in both product marketing and customer marketing
• Run message testing or win/loss interviews to learn what buyers respond to
• A background in Product Marketing or Messaging
• Written keynotes or LinkedIn posts for executives
• Worked in AI or developer tools
• A background in journalism or editorial