Manager of Payment Operations

Join Brex, a fast-growing fintech company, as the Manager of Payment Operations. In this role, you will oversee all aspects of account servicing after a Brex account goes live, including payment application, statement adjustments, billing changes, auto-pay management, vendor onboarding, credit reporting, account closures, points debits, and rewards grants. You will also be responsible for automation and migration, coaching and developing a team of servicing specialists, setting and defending SLAs, quality bars, and capacity models, and owning the automation roadmap for the team.

• Gérer les opérations de paiement et superviser l'application des paiements, les ajustements de relevé, les changements de facturation et la gestion des paiements automatiques.
• Diriger une équipe d'experts en la matière, en assurant la conformité aux SLA et en réduisant la surface manuelle dans un environnement en croissance rapide.
• Collaborer avec les équipes Produit et Ingénierie pour identifier et mettre en œuvre des opportunités d'automatisation et de migration.

• Strong written communication. SOPs, escalation summaries, and cross-functional updates are a meaningful share of the work
• Data fluency. You can pull, build, and defend your own numbers in SQL, spreadsheets, or BI tooling
• 5+ years in financial services or fintech operations, including 2+ years managing people directly; hiring, performance management, and development
• A track record of process improvement you can quantify. You've taken a manual, high-touch workflow and measurably reduced handle time, backlog, or error rate
• Experience being the operational counterpart to Product and Engineering: writing requirements, aligning on priority, testing builds, and catching what the spec missed
• Sound judgment under ambiguity and the discipline to escalate the right things. This team handles legal closures, bureau disputes, and balance adjustments where the wrong call has financial or regulatory consequences
• A well-defined point of view on where AI can and should be applied in scaled operations
• Hands-on ownership of a servicing, billing, payment, or credit operations queue where errors move real money, plus the controls experience that comes with it: reconciliation, QA sampling, maker-checker review, audit trails
• Direct credit bureau furnisher experience: Metro 2 reporting, e-OSCAR, FCRA dispute handling, or data quality remediation
• Commercial card, charge card, or business lending servicing background, as distinct from consumer
• Working knowledge of wire and ACH (push and pull) mechanics, exception handling, return codes, micro-deposit verification, misapplied payment research
• Rewards or loyalty operations experience, especially points liability, audits, true-ups, and clawbacks
• Experience configuring a company as a vendor or payee in AP and procurement platforms (, Tipalti, Coupa, etc.)
• Experience absorbing workflows from another team without an SLA dip
• Familiarity with support and ops tooling (Salesforce, Retool) and low-code workflow automation (Retool, Zapier, Backoffice