Tech Lead and Manager of Production Engineering

Join Ramp, a fast-growing fintech company, as a Tech Lead and Manager of Production Engineering. In this role, you will lead and grow a high-performing team while remaining directly engaged in technical work. You will set the technical direction for your team's domain, build and operate critical infrastructure, drive architectural change, and partner with product teams. You will also participate in on-call rotation and lead cross-team architectural reviews. This is a hands-on position that requires a sustained engineering track record and experience in managing and developing engineers.

• Lead and grow a high-performing team of production engineers, providing mentorship and guidance to help each team member expand their technical judgment and leadership skills.
• Set technical direction for your team’s domain, identifying the highest-leverage problems and defining a path forward to deliver impactful infrastructure outcomes.
• Drive architectural change and take ownership of reliability and scalability issues, proposing solutions and collaborating with cross-functional teams to ensure successful implementation.

• A sustained hands-on engineering track record. You are comfortable writing and reviewing production code, evaluating system designs, debugging incidents, and making difficult technical tradeoffs
• 8+ years of software engineering experience, including a track record of shipping high-quality architectures for critical systems
• You are equally comfortable reading a database query plan, reviewing a system design doc, writing a Terraform module, and jumping into an incident at 2am
• Hands-on experience building and operating distributed systems at production scale
• You leave things better than you found them. Every system you touch, every process you encounter — you move it forward. Not always dramatically, but always directionally. You picked it up in a certain state; you leave it in a better one
• You are a true player-coach. You know when to coach, delegate, and create space for others to lead; you also know when your direct technical involvement will create the most leverage
• You can't walk past something broken without wanting to fix it — and you don't stop at the workaround. You find the root cause and eliminate the class of problem
• Familiarity with observability and reliability practices, including SLOs, error budgets, alerting, dashboards, and incident response
• Staff+-level technical leadership: experience setting technical direction and leading complex, multi-quarter technical initiatives from ambiguous problems through durable production outcomes
• You treat product teams as your users. You build for them, communicate with them proactively, and measure success by how much faster they can ship. But you're also an owner — when something is broken or blocking, you don't wait to be asked. We win when our customers win
• Experience managing, mentoring, and developing engineers. You create clarity, give direct feedback, and help people grow in technical judgment, scope, and leadership
• You move with urgency but without chaos. You know when to go fast and when to slow down and do it right
• Experience with at least one major cloud provider (AWS preferred)
• We don't hire for a checklist. We hire for the instincts that make someone exceptional on this team
• You can set a technical direction, bring people along, and then lock in with the team to make it happen
• You think in systems, not tasks. You understand that "fixing the bug" is step one; making it so the bug can't happen again is the job
• Track record of delivering through cross-functional coordination: aligning stakeholders, unblocking teams, and staying accountable for the outcome
• You do not believe managing engineers means stepping away from the technology or the code
• You love building teams, mentoring engineers, and helping people grow—and you are equally energized by writing code, reviewing designs, and digging into complex distributed systems
• Comfortable using AI tooling and coding agents as part of your everyday engineering workflow — and helping a team use them to move faster and think bigger
• Strong software engineering fundamentals — you write clean, well-tested, production-ready code and set that standard for the team
• The mindset we're looking for:
• Experience with cellular or multi-tenant architecture patterns
• Prior work on workflow orchestration systems (Temporal)
• Contributions to developer experience or internal platform tooling
• Experience in fintech, payments, or regulated industries (FedRAMP, SOC 2)