Senior Manager of Enterprise Engineering & Process Excellence

Join Riot Games as the Senior Manager of Enterprise Engineering & Process Excellence. In this role, you will lead two critical capabilities: Enterprise Software Engineering and Business Process Excellence. You will manage a multidisciplinary team of software engineers and business systems analysts, and work closely with leaders across various functions. This is an opportunity to reimagine enterprise engineering and process excellence for an AI-enabled organization.

• Set the strategy and technical direction for enterprise software engineering, integration, and automation.
• Lead the design, development, and operation of reliable applications, APIs, integrations, and automations that support critical enterprise capabilities.
• Build and lead a modern process excellence practice that uses process mining, telemetry, and AI-enabled tools to identify, prioritize, and measure improvement opportunities.

• 8+ years of experience managing software engineers, business systems analysts, or multidisciplinary technical teams
• Experience managing complex, cross-functional projects or portfolios involving business, engineering, data, and operational stakeholders
• Strong understanding of modern software engineering practices, including code review, automated testing, CI/CD, observability, security, reliability, and production operations
• Strong written and verbal communication skills, including the ability to explain technical and process concepts to business, technical, and executive audiences
• 12+ years of progressive experience across software engineering, enterprise platforms, process excellence, or technology-enabled transformation
• Experience with cloud/data platforms such as AWS, GCP or Databricks; programming languages such as Go, or TypeScript; and modern application frameworks such as Next.js
• Experience owning the technical quality, architecture, and operational health of a portfolio of enterprise applications, APIs, and platforms, and designing new software capabilities that solve business and process problems
• Experience using process data, telemetry, process mining, or operational analytics to identify opportunities and measure improvements
• Proven experience in business process assessment, redesign, modeling, governance, and continuous improvement
• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, Business Administration, or a related field, or equivalent practical experience delivering enterprise technology solutions
• For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position!
• Experience applying AI or agentic AI tools to enterprise process problems: process discovery, requirements generation, intelligent automation, or AI-augmented decision-making
• Experience with process excellence methodologies such as Lean or Six Sigma and process mining, intelligence, or modeling tools such as Celonis, ARIS, Signavio, or UiPath, to drive data-informed process improvement
• Experience with enterprise integration and automation IPaaS platforms such as Workato, MuleSoft, Boomi, or similar technologies
• PMP, PgMP, or equivalent project management certification, or demonstrated equivalent experience running a delivery function
• Familiarity with major enterprise SaaS platforms, and their integration ecosystems
• Experience building or scaling a Center of Excellence or Community of Practice around integration, automation, or process standards