Customer Success Manager

Join Asana as a Customer Success Manager, where you will lead our Enterprise Accounts team and drive the health, growth, and strategic value delivery of our most critical enterprise customer relationships. You will coach and develop a team of Enterprise Customer Success Managers, design and launch scalable programs, and manage portfolio risk and opportunity. This role requires strong analytical skills, experience in customer success or account management within enterprise SaaS, and exceptional cross-functional communication skills.

• Coaching, mentoring, and developing a high-performing team of Enterprise Customer Success Managers.
• Building and nurturing executive-level relationships with enterprise customers, serving as a strategic advisor.
• Designing and launching scalable programs and operational frameworks to improve customer health and drive product adoption.

• Commanding executive presence with comfort navigating C-suite relationships on behalf of your team and the organization
• 7+ years of experience in Customer Success or Account Management within Enterprise SaaS, with at least 2–3 years in a direct people leadership or team management role
• Strong analytical mindset with experience owning and reporting against key SaaS metrics, including GRR, NRR, and adoption KPIs
• Operationally minded leader capable of building, executing, and iterating on programs, playbooks, and processes at scale
• Proven track record managing complex, high-value enterprise accounts, with experience in the AI or ML space strongly preferred
• Exceptional cross-functional communicator skilled at partnering across Sales, Product, and Enablement teams
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
• If you're interested in this role and don't meet every listed requirement, we still encourage you to apply