Senior MarTech Manager (Communications)

Join Chime as a Senior MarTech Manager, Communications. In this role, you will lead the evolution of the technology that powers member communications across various channels. You will work closely with Marketing, Product, Engineering, and Data teams to translate business needs into scalable solutions and optimize our technology stack. This is a senior individual contributor role that requires technical depth, systems thinking, and cross-functional influence.

• Serve as the MarTech lead for Braze and the broader communications vendor ecosystem, managing integrations, audience syncing, and data flows.
• Partner closely with Marketing, Product, Engineering, and Data teams to translate business needs into technical requirements, identify capability gaps, and deliver scalable technology and automation solutions.
• Drive greater value from our communications technology across orchestration, personalization, experimentation, audience activation, and content.

• Experience evaluating AI-enabled capabilities and turning promising use cases into measurable pilots, workflows, or automations
• Experience managing strategic technology vendors and leading RFPs, pilots, and build-vs-buy assessments
• Strong understanding of communications technology architecture and technical fluency with APIs, schemas, events and triggers, integrations, identity and audience syncing, and data flows
• Experience translating marketing needs into technical requirements, and partnering with and influencing Product, Engineering, Data, and/or vendors to deliver scalable capabilities
• Strong systems thinking and troubleshooting skills, with experience diagnosing communication failures across events, data, integrations, and platforms and driving issues to resolution
• Strong cross-functional communication and influence, with the ability to bridge marketing and technical audiences
• 8+ years of experience in marketing technology, CRM/lifecycle technology, product management, marketing automation or engineering, or a related technical field
• Deep hands-on expertise with Braze, including integrations, orchestration, personalization, data structures, and platform configuration