Customer Success Manager

Join Zeta as a Customer Success Manager, where you will drive client outcomes and revenue growth across our publisher partners. You will own a portfolio of accounts, act as a strategic advisor, and ensure strong platform adoption and measurable performance. This role requires a balance of strategic thinking, operational discipline, and proactive client engagement.

• Gérer un portefeuille de comptes de manière autonome, en étant responsable des renouvellements, des expansions et de la valeur à long terme des partenaires.
• Construire et gérer un pipeline d'opportunités d'expansion, en maintenant la visibilité sur la croissance des comptes et le respect des objectifs.
• Servir de point de contact principal et de conseiller de confiance pour les comptes assignés, en menant les communications avec les clients.

• Data-driven mindset with the ability to translate performance into strategic recommendations
• Excellent written and verbal communication skills
• 4–7+ years of experience in Customer Success, Account Management, or Publisher Partnerships (Supply Side)
• Experience managing multiple accounts with competing priorities and deadlines
• Strong client-facing presence with the ability to influence both day-to-day and executive stakeholders
• Strong operational discipline, including experience with CRM tools (Salesforce preferred) and pipeline tracking
• Demonstrated ability to drive renewals and grow revenue within existing accounts
• Experience in digital media, ad tech, or publisher ecosystems
• Understanding of Ad Serving, CRM data/audiences, Ad Tags, and Email Service Providers (ESP)
• Basic understanding of HTML and campaign setup processes