Senior Technical Account Manager (Key Accounts - Auth0)

Join Auth0, a leading identity platform, as a Senior Technical Account Manager. In this role, you will manage key accounts across various industries, serving as a trusted technical advisor and advocate. You will collaborate with customers to design scalable customer identity architectures, conduct hands-on prototyping, and resolve complex technical issues. This position offers the opportunity to work from home and includes a range of benefits.

• Establish and maintain deep, long-lasting relationships with customer engineering leads, product architects, and technical decision-makers as their primary technical advisor.
• Collaborate with key accounts to design scalable B2B and B2C customer identity architectures aligned with their business and security objectives.
• Utilize technical expertise in Auth0 Customer Identity and developer-first architectures to solve complex identity challenges and influence customer strategy.

• Domain Knowledge: 3+ years in customer identity (CIAM), API security, web/mobile authentication, or modern application development
• Education & Certifications: BA/BS/MS in Computer Science, Software Engineering, Information Technology, or related discipline (or equivalent experience). Auth0 Certified, Okta Certified, or equivalent industry certifications preferred
• Experience: 8+ years of related professional experience (or 4+ years with a Master’s degree), including 3+ years as a Technical Account Manager, Solutions Architect, Technical Consultant, or Developer Advocate
• Identity Protocols: Deep, practical mastery of modern web authentication and authorization standards, specifically OAuth 2.0 (Authorization Code + PKCE, Client Credentials, etc.) and OpenID Connect (OIDC), alongside standard SAML 2.0 federation
• Workforce & Provisioning Basics: Familiarity with core Workforce Identity concepts (SSO, SCIM provisioning, SaaS integrations) to support hybrid account requirements
• Development & Scripting: Strong hands-on ability to read, modify, or build simple web applications (e.g., JavaScript/TypeScript, Node.js, Python, React) to demonstrate authentication routing, protected routes, token validation, and Auth0 SDK integration
• API Prototyping Tools: Advanced experience working with REST APIs, webhooks, and tools like Postman to test API endpoints, manage collections, and demonstrate programmatic workflows
• Customer Identity Patterns: Solid understanding of B2B and B2C identity patterns, tenant management, social identity providers, enterprise connections, and user migration strategies
• Excellent communication skills, capable of speaking fluently with developer teams, software architects, and engineering leadership
• Comfortable performing live technical demonstrations, API troubleshooting in Postman, and whiteboarding complex system architecture
• Skilled in setting expectations, tracking account health metrics, and maintaining clear project boundaries