Senior Business Relations Manager

Join our team as a Senior Business Relations Manager, where you will be the strategic lead for our most high-value client accounts and institutional partnerships. You will build deep, trust-based relationships at the C-suite and executive levels, ensuring client retention and unlocking new revenue streams through strategic upselling and cross-selling. This role requires high-level diplomacy, financial acumen, and a consultative approach to problem-solving. You will manage long-term satisfaction and relationship health, cultivate relationships with key decision-makers, own retention targets, collaborate cross-functionally, resolve conflicts, and stay ahead of industry trends.

• Strategic Account Management: Serve as the primary contact for a portfolio of enterprise clients, managing long-term satisfaction and relationship health.
• Executive Alliance Building: Cultivate and maintain deep relationships with key decision-makers, stakeholders, and C-level executives within partner organizations.
• Revenue Growth & Retention: Own the retention targets for your assigned portfolio. Proactively identify, negotiate, and close contract renewals, expansions, cross-sells, and upsells.

• The ability to manage multiple accounts and build new relationships with clients simultaneously
• The ability to present to C-level executives and upper management daily
• Strong Leadership skills
• The ability to forecast future accounts
• Strong Client Relations skills
• The ability to travel up to 50% domestically
• Excellent verbal and communications skills
• 7+ years of experience in Account Management, Business Development, Client Relations, Customer Sucess, or Executive Sales with experience managing high-level accounts
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
• High School diploma, Bachelor's degree in Business, Communications, Finance, Management, Marketing, or Sales