Forward Deployed Engineer (Integrations)

Join First Resonance, a company that builds the ION Factory OS, the operating system for advanced manufacturing. As a Forward Deployed Engineer (Integrations), you will own the end-to-end integration process, working closely with various teams and directly with customer engineering and IT teams. You will be responsible for customer integrations, production reliability, reusable leverage, and platform feedback. The role offers a range of benefits, including medical, dental, and vision insurance, flexible PTO, a 401K retirement plan with employer match, equity, and more.

• Ownership of the entire integration process, from discovery and architecture to implementation and go-live.
• Collaboration with various teams, including Forward Deployed Engineering, Customer Success, Sales, Product, and Engineering, to ensure successful integrations.
• Development of reusable connectors, reference architectures, and platform improvements to streamline future integrations.

• You have taken at least one complex enterprise integration from a vague first conversation all the way to running reliably in production
• You write and speak clearly enough to explain an architecture, a tradeoff, and a risk to both a staff engineer and a VP of Operations
• You are comfortable sitting with a customer’s manufacturing or IT team, hearing an ambiguous process description, and leaving with a scoped technical plan
• Real depth in API-based integration: REST or GraphQL, webhooks, auth protocols, async processing, and data transformation — plus the distributed-systems instincts that go with it, including idempotency, ordering, retries, reconciliation, and observability
• 6+ years in customer-facing or delivery-oriented engineering — solutions architecture, integration engineering, forward deployed engineering, or technical consulting — where you shipped production code yourself
• Manufacturing systems experience — ERP, PLM, MES, procurement, finance, or warehouse platforms. Names we run into often: NetSuite, SAP, Dynamics 365, Teamcenter, Arena, Duro, SolidWorks PDM
• Integration platforms or middleware such as Prismatic, Boomi, MuleSoft, Workato, or Informatica
• Connectors, SDKs, or developer documentation you built that other people actually used
• Comfort with enterprise security and deployment constraints: SSO/OAuth, audit requirements, regulated or on-premise environments, restricted networks
• Background in aerospace, defense, or advanced manufacturing