Implementation Consultant

Join BigTime, a leading provider of project management software for professional services firms. As an Implementation Consultant, you will lead customers through a successful implementation of our products, manage the implementation project, and provide consultative guidance on best practices. You will work closely with various teams to ensure a consistent client experience and maintain accurate documentation. This role offers opportunities for advancement, generous time off, a 401(k) savings plan with match, ongoing training, wellness benefits, paid parental leave, a weekly lunch stipend, company-paid health, dental, and vision insurance, a hybrid/flexible work environment, and company outings and team offsites.

• Lead customers through successful implementation of BigTime products, managing the project from kickoff to go-live.
• Deliver additional services such as training, workflow optimization, and stabilization assessments as customer needs evolve.
• Collaborate with cross-functional teams to ensure a consistent end-to-end client experience and maintain accurate documentation.

• Judgment to identify at-risk clients early and escalate before a relationship is in jeopardy
• Confident, consultative communication style; able to lead a room of client stakeholders through a working session or a difficult conversation
• Strong written communication for follow-up emails, recaps, and internal Salesforce documentation
• Working knowledge of standard project management practices
• Demonstrated ability to manage multiple concurrent client engagements against defined timelines and milestones
• Ability to translate a client's legacy workflow into a BigTime configuration that reflects best practice, not a like-for-like copy
• Comfort building and maintaining project plans and status reporting without heavy oversight
• Prior experience in a professional services, implementation, or client-facing consulting role, ideally within a SaaS or PSA environment
• Experience creating workflow automations using Claude or other generative AI tools to improve implementation efficiency and client outcomes
• Experience with data migration projects
• Experience delivering both implementation and post-implementation (assessment, training, or custom) engagements
• Comfort troubleshooting integration issues (for example, QuickBooks Online sync) and knowing when to escalate versus resolve directly
• Strong working knowledge of the BigTime platform, including time tracking, billing and invoicing, project setup, and reporting