Customer Success Manager (Scaled Mid-Market)

Join Juniper Square, a leading provider of investment management software for the real estate industry. As a Scaled Mid-Market Customer Success Manager, you will manage a large portfolio of small and mid-sized business clients, driving product adoption, customer satisfaction, and retention. You will act as a strategic advisor, advocate for customer needs, and collaborate cross-functionally to identify and drive expansion opportunities.

• Gérer un portefeuille de plus de 220 comptes clients, en les guidant tout au long de leur parcours client après l'intégration.
• Développer et déployer des stratégies visant à augmenter la valeur client et à optimiser la rétention.
• Identifier et conduire des opportunités de rétention et d'expansion au sein de votre portefeuille de comptes.

• 3 years of professional experience with at least 2 years of experience in a customer success or account management role, preferably in a SaaS environment
• Consistent, thoughtful use of AI across your core CSM deliverables, including the instinct to set it up with good context and a real example of where it improved quality, speed, or customer readiness
• Demonstrated experience learning advanced knowledge on technical subject matters and curiosity to grow in knowledge
• Strong written and verbal communication skills, with the ability to convey complex information in a clear and understandable manner
• Ability to analyze customer data and performance metrics to derive actionable insights
• Passion for contributing to the customer's success with a product or service
• Motivated by change and comfort with an evolving work environment
• Experience interacting with a high volume of customers, with demonstrated skills in time management and prioritization
• Experience using data and technology to drive customer enablement, with preferred experience in Salesforce, Outreach, and Looker
• Bachelor's degree or equivalent years of professional experience