IT Helpdesk Support Specialist

Join our dynamic IT team as an IT Helpdesk Support Specialist. In this role, you will provide first-line technical support to our users, resolve IT issues, onboard and offboard employees, and escalate complex problems to specialist teams. You will have the opportunity to work onsite and support on-call after hours. Benefits include health insurance, retirement plans, paid time off, and professional development opportunities.

• Provide first-line technical support to users, resolving IT issues and escalating complex problems as needed.
• Assist with onboarding and offboarding processes, ensuring a smooth transition for new and departing employees.
• Utilize ticketing systems to track and manage support requests, ensuring timely resolution and customer satisfaction.

• The ideal candidate is passionate about technology, has strong problem-solving skills, and delivers exceptional customer service. This role is going to be onsite and is able to support on-call after hours
• Associate's degree in IT, Computer Science, or related field
• Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP)
• 5 years of experience in IT or a related field
• Experience with Windows and macOS operating systems, Google G-Suite, Microsoft Office Suite, and common software applications
• Ability to work after hours, if needed
• If you meet most of the qualifications and are excited about this opportunity, we encourage you to apply
• Ability to prioritize tasks and manage time efficiently in a fast-paced environment
• Experience with ticketing systems (e.g., Jira, Zendesk) or IT service management tools
• Bachelor's degree in IT, Computer Science, or related field
• Knowledge of Active Directory and user account management
• Willingness to learn and adapt to new technologies and processes
• CompTIA A+, Network+, or similar certifications are a plus
• Strong communication and customer service skills to assist non-technical users effectively