Customer Success Engineer / Architect

Join Soracom, a leading IoT connectivity platform, as a Customer Success Engineer/Architect. In this role, you will serve as the technical counterpart to our Customer Success Managers for strategic and high-growth accounts. Your primary focus will be on post-sales technical engagement, driving retention and net revenue expansion. You will partner closely with customers to optimize their use of Soracom services, identify new opportunities for value creation, and expand overall share of wallet. This position requires strong technical fluency combined with business awareness, as well as experience in IoT, networking, cloud architecture, or cellular connectivity in customer-facing roles.

• Partner closely with customers to optimize their use of Soracom services, identify new opportunities for value creation, and expand overall share of wallet.
• Act as a trusted technical advisor, solution architect, and strategic partner to customers operating in complex IoT environments across various industries.
• Lead technical discovery, demos, and presentations, adapting in real time to customer requirements, and support solution-focused discussions for both existing account expansion.

• This position requires strong technical fluency combined with business awareness. You should be comfortable translating architectural recommendations into measurable business outcomes, helping customers achieve both technical success and commercial value
• Ability to manage multiple priorities and work effectively across parallel customer engagements
• Experience using AI tools to improve personal productivity and enhance customer engagement
• Strong ability to explain complex technical concepts clearly to both technical and non-technical audiences
• Strong interpersonal and communication skills, with experience collaborating across diverse and global teams
• Curiosity and a continuous learning mindset, with a willingness to explore new technologies and approaches
• Excellent written, verbal, and presentation skills
• 7+ years of experience in IoT, networking, cloud architecture, or cellular connectivity in customer-facing roles
• Solid technical foundation in networking, cloud, and/or software development
• Bachelor’s degree in Computer Science or equivalent practical experience
• Willingness to travel as needed
• Demonstrated problem-solving and troubleshooting skills in complex systems and environments
• Experience working within IoT ecosystems, including device, connectivity, and cloud integration
• Experience developing or integrating both hardware and software solutions
• Familiarity with public cloud platforms and services such as AWS, Azure, or GCP
• Experience configuring and working with cellular hardware, including modules and gateways
• Experience with APIs, system integrations, and data flow between distributed systems
• Strong understanding of network infrastructure concepts, including routing, switching, and firewalls
• Familiarity with cellular technologies such as LTE, 5G, and eSIM
• Experience in solution architecture, technical consulting, or similar customer-facing engineering roles