Client & Research Success Manager

Join Swayable, a fast-paced startup focused on helping enterprise clients turn research into stronger messaging, creative, and marketing decisions. As a Client & Research Success Manager, you will serve as a strategic advisor to leading brands and agencies, develop pre-testing programs, guide adoption, and partner with sales to drive renewals and expansion. You will own relationships with a portfolio of enterprise clients, develop strategic pre-testing programs, guide clients through research design and execution, and help clients get more value from Swayable. You will also collaborate with sales on pitches, drive adoption and ongoing usage, and identify growth opportunities for renewals and expansion.

• Establish and maintain strong relationships with a portfolio of enterprise clients, providing strategic guidance and regular engagement.
• Develop and implement strategic pre-testing programs that align Swayable’s capabilities with each client’s business goals and creative process.
• Collaborate with sales on pitches and renewals, identifying growth opportunities and building a clear case for continued investment across your client portfolio.

• A collaborative mindset and comfort learning quickly in a fast-paced startup environment
• Clear, confident communication and presentation skills, with experience contributing to client pitches or strategic presentations
• Strong analytical and quantitative reasoning skills, with experience using Excel to interpret and synthesize data; Python is a plus
• An understanding of how brand, marketing, and insights teams work, with the ability to connect research to their goals and decisions
• Strong project management skills and attention to detail, with the ability to independently manage multiple client priorities and deliverables
• Familiarity with research methods and statistics—or a demonstrated ability to learn them—and the ability to explain findings to nontechnical audiences
• A consultative approach: you ask thoughtful questions, solve problems, and translate complex information into clear, actionable recommendations
• College degree or higher (STEM, communications, statistics, business, public policy fields can be helpful)
• 2+ years of client-facing experience in research, consumer insights, brand strategy, consulting, account management, or related fields