Senior Solutions Engineer

Join Chromatic, a fast-growing company in the developer tools space, as a Senior Solutions Engineer. In this role, you will be the primary technical contact for Enterprise accounts, helping them integrate and maximize value from Chromatic and Storybook. You will provide thoughtful onboarding, comprehensive training, and ongoing education to ensure long-term success for our customers. Additionally, you will troubleshoot complex technical issues, design tailored solutions, and implement and maintain technical integrations for Enterprise accounts. This is a remote position with a range of benefits, including unlimited vacation, health benefits, and a 401(k).

• Serve as the primary technical contact for Enterprise accounts, helping them integrate and maximize value from Chromatic (and Storybook).
• Support customers through thoughtful onboarding, comprehensive training, and ongoing education, ensuring they are set up for long-term success.
• Troubleshoot and resolve technical issues, and design tailored solutions to meet customer needs.

• This role is ideal for someone who loves combining deep technical expertise with customer-facing collaboration, enjoys solving complex problems, and thrives in a fast-paced, dynamic environment
• Strong interpersonal and communication skills — inquisitive, welcoming, empathetic, and able to build genuine relationships with both technical and non-technical stakeholders
• Strong background in frontend space and familiarity with modern JavaScript tools and frameworks (e.g., Webpack, React); experience with Storybook and/or Chromatic is a plus
• 4+ years in a customer-facing technical role (ex: Solutions Engineer, Professional Services Engineer); experience in a B2B SaaS or developer tools company a plus
• Excellent problem-solving skills and the ability to break down complex technical concepts clearly and effectively
• Comfortable working in a fast-paced, dynamic environment where priorities may shift quickly
• Highly organized and dependable, with the ability to prioritize and manage multiple projects across different accounts; self-motivated and strong time management skills