Director of Forward Deployed Engineering (NORAM)

Join Taktile, a company revolutionizing the financial industry with AI technology. As the Director of Forward Deployed Engineering for the NORAM region, you will lead a team of 15-20 engineers, oversee project implementation, and act as a senior technical leader on complex customer engagements. You will also help define the operating model and standards for the FDE-led delivery organization. This is a hands-on leadership role for someone with extensive experience in implementation engineering and team management.

• Lead and manage a team of 15-20 Forward Deployed Engineers in the NORAM region, ensuring successful delivery of signed contracts and measurable business value.
• Act as a principal Forward Deployed Engineer and solution architect on complex deployments, providing technical expertise and authority in problem-solving sessions.
• Collaborate with Engineering and Product teams to build and maintain the FDE tooling library, ensuring flexibility, reusability, and maintainability in the FDE operating system layer.

• You can work from our NYC office at least three days per week
• You have 10+ years of experience as an Implementation Engineer, Forward Deployed Engineer, Solution Engineer or an equivalent position within a B2B SaaS company
• You've managed a team (5+ reports) and can grow one
• You're still sharp in production Python and SQL, and fluent with REST APIs, batch data pipelines, and data-warehouse integrations
• You, first and foremost, truly believe in the FDE-led AI delivery motion. You want to be part of building and running an industry-best FDE team that implement enterprise production-grade AI solutions highly efficiently and at-scale
• You've led large, multi-quarter enterprise implementations- seven-figure ARR, staffed by cross-functional teams
• You're collaborative, curious, and low-ego- you work well across product, engineering, and GTM teams, and you bring a genuine desire to advocate for customers' successes while maintaining Taktile solution and system principles
• You're bilingual in tech and business: you go deep with engineers and talk value and trade-offs with executives
• You have strong technical background, preferred in fields such as Computer Science, Mathematics, Software Engineering, Physics, and Data Science
• We're eager to meet talented and driven candidates regardless of whether they tick all the boxes. We're looking for someone who will add to our culture, not just fit within it. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply
• You have first hand experience in at least one of our core use cases: business onboarding, business loan underwriting, insurance claim processing, and financial crime / fraud / AML investigation
• You have experience with at least one of the major cloud platforms (AWS, Azure, GCP)
• You have experience in applying and optimizing statistical and machine learning models to solve business problems
• You have experience in building AI applications within financial services