Senior Client Success Manager

Join Wellth, a digital health company focused on improving patient engagement and health outcomes. As a Senior Client Success Manager, you will manage client accounts with leading health plans and providers, ensuring successful implementation, adoption, and performance of our solutions. You will serve as the main point of contact throughout the customer lifecycle, lead program implementations, and build long-term relationships with key customer stakeholders. You will also collaborate with internal teams to drive initiatives forward and deliver optimal value to our partners.

• Gérer les comptes clients avec des plans de santé et des fournisseurs de premier plan à travers le pays.
• Établir et maintenir des relations à long terme avec les parties prenantes clés des clients, en fournissant un excellent service client.
• Coordonner les réunions et les présentations régulières avec les équipes clients pour suivre les progrès, communiquer les résultats et identifier les opportunités.

• Thrives in dynamic environments, quickly adapts to changing circumstances, and develops creative solutions to complex client challenges
• Understanding of the Quality landscape, including experience supporting HEDIS performance improvement
• Excellent project management skills, leading implementations and/or other complex initiatives
• Account management and/or client-facing experience with health insurers and/or risk-bearing providers
• Self-starter with strong analytical skills and a data-driven focus
• Experience working with senior healthcare executives
• Familiarity and willingness to work with healthcare data (e.g., Rx claims, eligibility files, Acumen)
• Strong communication, presentation and interpersonal skills
• Excellent attention to detail, multitasking and organizational skills
• 5+ years' experience in healthcare or healthcare-focused market
• Minimum Education: Bachelor's Degree
• SQL experience
• Sales (either net new sales or expansions/renewals)
• Healthcare data and analyses
• Medicare and/or Medicaid programs
• The digital health landscape and/or at an early-stage company