Technical Outcomes Manager

Join as a Technical Outcomes Manager, where you'll be a trusted advisor to our customers, helping them maximize the value of our platform. You'll analyze customer data, identify optimization opportunities, guide operational improvements, manage platform configurations, and support technical changes. This role requires strong analytical thinking, technical aptitude, and consultative problem-solving skills. You'll work cross-functionally with Product, Engineering, Customer Success, and Implementations to ensure customers achieve meaningful business outcomes.

• Analyser les données des clients, identifier les opportunités d'optimisation et fournir des recommandations actionnables.
• Configurer et optimiser les environnements des clients, y compris la gestion des mises à jour de configuration et des changements d'intégration.
• Collaborer avec les équipes Produit, Ingénierie et Mise en œuvre pour défendre les besoins des clients et influencer les améliorations du produit.

• This role is ideal for someone who enjoys solving complex problems, learning new technologies, and partnering closely with customers to drive measurable impact
• Experience managing multiple customer priorities in a fast-paced environment
• Strong data literacy with the ability to analyze complex datasets, understand relationships between data sources, uncover trends and opportunities, and translate technical findings into business recommendations that improve customer outcomes
• Strong project management and organizational skills
• Experience working with SaaS products and enterprise customers
• Excellent communication skills with the ability to explain technical concepts in a business-friendly way
• 3+ years of experience in Technical Consulting, Solutions Consulting, Professional Services, Technical Account Management, Customer Success, or a similar customer-facing technical role
• You think like a consultant, not just a support resource
• Experience working with finance, accounting, or ERP systems is a plus
• Comfortable working with CSV data, APIs, integrations, and software configuration
• Experience with analytics or business intelligence tools such as Metabase, Looker, Power BI, Tableau, or similar platforms
• You thrive in ambiguity and enjoy solving challenging problems
• You balance technical depth with exceptional customer communication
• You're collaborative, resourceful, and comfortable working across multiple teams
• You proactively identify opportunities to improve customer outcomes
• Experience using modern AI tools such as Claude, Cursor, MCP, ChatGPT, or similar technologies to improve productivity and problem-solving
• Previous experience in consulting, business transformation, or operational advisory roles
• You're naturally curious and enjoy digging into data until you understand the "why."
• Familiarity with SQL
• You embrace new technology and enjoy learning emerging AI tools
• If you're excited about combining technology, analytics, AI, and customer consulting to help organizations work smarter, we'd love to hear from you