EMT Service Specialist

SUMMARY Provides current and accurate college-wide information support and responds to inquiries from current and prospective students and the public regarding Public Safety Center of Excellence (PSCoE) and Emergency Medical Technology (EMT) programs, services, deadlines, and procedures. Evaluates student transcripts for specific program admission requirements and verifies eligibility for entrance into program. Enters data into the student record system.

DUTIES

AND RESPONSIBILITIES Responds to inquiries from current and prospective students Assists students with registration processing; manual and self-service Assists students with processing of various forms and college paperwork Answers telephone, provides basic program information, and directs calls.Greets visitors to the office and provides information or directs them to appropriate party.

Mails out requested course and program collateral Maintains updated program materials and application packets for the EMT programs Represents Public Safety Center of Excellence and EMT programs at Open Houses and other on- and off-campus recruitment events Files documentation and maintains student records Uses scanning technology to update electronic files Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction Assists with full-time faculty workloads Represents the department at the summer bidding for full-time faculty members Serves as a liaison between various programs within Public Safety Center or Excellence and Emergency Medical Technology Performs other duties as assigned