Operations Associate (Payments)

Join Snorkel AI, a leading company in AI data development. As a Payments Operations Associate, you will be responsible for investigating and resolving contributor payment issues, maintaining payment compliance, and collaborating with various teams to streamline payment workflows. This is a great opportunity for detail-oriented individuals with a customer-support mindset to be part of a fast-moving team at the forefront of AI technology.

• Gérer le flux quotidien des tickets de support liés aux paiements, en tant que point de contact principal pour les communications avec les experts.
• Enquêter sur les problèmes de paiement en audité les données des contributeurs et les systèmes de paiement complexes.
• Collaborer avec les équipes de livraison, d'exploitation, de finance et d'ingénierie pour résoudre les divergences et rationaliser les flux de travail de paiement.

• Clear written and verbal communication skills, with comfort working cross-functionally across technical and non-technical teams
• 2-3 years of experience in a customer support, payments, payroll, or finance operations role, ideally with some exposure to variable/incentive-based compensation in a marketplace environment
• Experience with workflow automation tools such as Airtable or Zapier etc and reporting/dashboard tools such as Looker, Tableau, or Omni
• Demonstrated customer support experience by owning end-user or customer-facing communications, including sensitive or disputed payment conversations
• Exposure to 1099 gig contractor compliance or payment strategy design (incentive programs, quality scoring, performance-based rewards), familiarity with compensation cycles, payment schedules, or contractor/contributor invoicing
• Bachelor's degree in Finance, Accounting, Business, Engineering, or a related field, or equivalent relevant work experience
• Technically proficient in SQL (querying, extracting, validating data), Google Sheets (advanced formulas, complex spreadsheets), scripting/automation (e.g., Google Apps Script or similar), and building reports or visualizations,
• Strong organizational and time-management skills; ability to manage a high volume ticket queue independently and prioritize concurrent requests with high attention to detail
• Understanding of Generative AI data workflows, such as data annotation/labeling, LLM prompt design, fine-tuning, and evaluation
• Experience working in or adjacent to data operations, expert networks, or human-in-the-loop systems