Product Operations

Join Glean's Product Operations team and play a crucial role in shaping and scaling the operational backbone of our product development. As a member of the team, you will blend strategic thinking with hands-on execution, navigate ambiguity, build scalable processes, and champion data-driven decisions. You will design the operating rhythm, drive cross-functional alignment, run programs to completion, close the voice-of-customer loop, and own the written record. The ideal candidate will have 5-8+ years of experience in Product Ops, TPM, or PM, with strong discovery and analytics skills in a B2B or B2B2C environment.

• Design and implement the operating rhythm for product teams, including roadmap cadence, launch reviews, and feedback loops.
• Drive cross-functional alignment and unblock decisions by operating at the intersection of R&D, GTM, and PMM.
• Run programs to completion by taking messy, cross-functional work and pushing it across the line, adapting quickly when priorities shift.

• Sharp writing. You can compress a complex decision into a clear doc that people
• Bureaucracy
• Bachelor’s or Master’s Degree in Business, Engineering, Computer Science, or related fields
• Judgment to make reversible decisions quickly rather than wait for certainty
• Actually read
• Holding a title over them
• Location
• Looks like
• Program management rigor. You keep many threads moving and know what "done"
• Fluency with product analytics (e.g., funnels, retention, segmentation) and qualitative research methods
• Comfort with ambiguity and speed. You tolerate incomplete information and have the
• Experience with SQL or similar data tools for self-serve analytics strongly preferred
• Influence without authority. You align people by being useful and credible, not by
• 5-8+ years in Product Ops, TPM, or PM with strong discovery and analytics skills in a B2B or B2B2C environment, working with enterprise customers
• Hands on experience with AI technologies and a demonstrated interest in applying AI-first thinking to product and operational challenges
• Systems thinking. You see the whole workflow and design processes that scale without
• Hands-on experience and technical aptitude to use and consult on Jira usage for teams and portfolio