Director, Customer Growth - Americas

Join HiBob, a modern HR platform that helps mid-size businesses transform their people management. As the Director of Customer Growth for the Americas, you will lead the existing-customer growth business across the US, Canada, and Latin America. You will be responsible for setting the strategy, operating rhythm, and commercial standards required to deliver predictable growth from HiBob's installed customer base. This is a regional GTM leadership role with end-to-end accountability for the full Customer Growth motion across the Americas.

• Lead HiBob’s existing-customer growth business across the US, Canada, and Latin America, with end-to-end accountability for the full Customer Growth UU motion.
• Set the strategy, operating rhythm, and commercial standards required to deliver predictable growth from HiBob’s installed customer base.
• Build a scalable, high-performance Customer Growth engine that captures the opportunity across the customer lifecycle, deepens strategic customer relationships, and increases HiBob’s presence and brand awareness.

• 5+ years experience leading Account Management, Customer Growth, Expansion Sales, Renewals, or another commercial post-sales organization in a high-growth B2B SaaS environment
• A proven track record owning and delivering a meaningful regional recurring-revenue target across an existing customer base
• Demonstrated success growing ARR through upsell, cross-sell, and renewal uplift, with a strong understanding of recurring-revenue economics and NRR
• Experience leading managers and multiple commercial teams or motions; the ability to coach leaders as well as individual contributors is important for this role
• Proven experience leading managers and multiple commercial motions
• Ownership of a meaningful recurring-revenue target
• Demonstrated success across upsell, cross-sell and renewal uplift
• NRR, expansion ARR, renewal performance and churn-risk expertise
• Pipeline creation from the installed base, not simply pipeline management
• Strong forecasting, pipeline generation, deal and pipeline inspection, and performance-management capability in a quota-carrying SaaS environment including QBRs  and renewal coverage
• Strong proficiency with Salesforce and experience with revenue intelligence and forecasting platforms such as Clari, and with outreach platforms
• Strong knowledge of MEDDPICC or a comparable enterprise sales methodology, with the ability to coach complex commercial opportunities
• Demonstrated use of AI, automation, data, and customer signals to improve seller prioritization, productivity, and commercial outcomes
• Strong commercial and analytical judgment, with the ability to move fluidly between regional strategy, operating metrics, people leadership, and individual deal execution
• Executive presence and excellent communication, coaching, and presentation skills, with the ability to influence senior customer stakeholders and cross-functional GTM leaders
• Cross-functional GTM leadership
• Separate Preferred criteria, including HR tech experience and experience leading AM + Renewal organizations together
• Experience in HR technology, HRIS, or a related enterprise software category is a plus