Risk Analyst

Join Boulevard, an industry-leading business management platform for the beauty and wellness industry. As a Risk Analyst, you will play a crucial role in reviewing and approving merchant applications, monitoring customer transactions for potential risk, and handling payments-related customer escalations. You will conduct comprehensive merchant application reviews, analyze flagged transactions, assist in the development of fraud detection and risk management systems, and collaborate with internal teams and external partners. This is a fully remote position with flexible vacation and PTO, 401k match, premier health benefits, quarterly bonuses, and more.

• Conduct comprehensive reviews of new merchant applications to ensure compliance with internal policies, processor guidelines, and federal regulations.
• Review and analyze flagged transactions and other alerts, making well-reasoned recommendations around compliance with payments processing standards.
• Assist in the development of fraud detection and risk management systems and tools, suggesting enhancements as needed.

• Ability to read and understand credit card processing statements
• Proficiency with Microsoft Office Suite/Google, especially Excel/Sheets
• High School Diploma minimum, Bachelor's degree preferred
• Strong analytical skills, attention to detail, and research capabilities
• Autonomous work ethic, comfortable in a digitally connected environment
• Comfortable reaching out to customers directly via email or phone calls to review merchant application details
• Familiarity with merchant processing platforms and applications
• Knowledge of card brands (Visa, Mastercard, etc.) rules and regulations
• Awareness of PCI compliance
• Experience with SQL, Tableau or Sigma is a plus
• Able to research and make decisions on complex merchant-related issues then relay findings
• 3-7 years of experience in the payment industry, with a focus on underwriting, transaction monitoring, customer support and/or fraud/risk management